Returns and Refunds Policy
At IPTV España Estable, we strive to ensure maximum customer satisfaction with our Internet Protocol Television (IPTV) service.
•1. Free Trial and Technical Verification
We offer the option to test our service before purchasing a long-term plan. We strongly recommend using our trial or short-term subscription to verify device compatibility and internet connection stability.
•2. Conditions for Requesting a Refund
We offer a 7-day money-back guarantee subject to the following strict conditions:
- If you experience persistent, unresolved technical issues directly attributable to our servers that our support team cannot fix within 24–48 hours.
- If you have made a duplicate payment by mistake.
Important: Refund requests must be submitted exclusively through our technical support channels via WhatsApp or official email.
•3.
Exceptions (Non-Refundable)Refunds will not be issued in the following cases:
- Connection issues stemming from the user’s internet service provider (ISP) or local blocks.
- Incorrect configuration of user devices (Smart TV, Firestick, TV Box, etc.).
- Temporary interruptions caused by scheduled server maintenance.
- After the 7-day period following the purchase date has elapsed.
•4. Request Process
To request a refund, please contact our support team, providing your order number and technical details regarding the issue. Processed refunds will be issued via the original payment method used for the purchase within 3 to 5 business days.
